Job summary

Job Overview

We are seeking a highly organized and proactive HR & Training Coordinator to support recruitment, onboarding, employee engagement, and training activities within our insurance organization. The ideal candidate will coordinate hiring, develop training programs, manage employee performance records, and ensure smooth communication between management and staff.

This role plays a critical part in building a skilled workforce, improving operational efficiency, and ensuring continuous learning across teams.

Key Responsibilities

1. Recruitment & Hiring

• Source, screen, and shortlist candidates for various insurance-related roles.

• Coordinate interviews, assessments, and follow-ups with candidates.

• Manage job postings on portals, social media, and internal channels.

• Support HR team in drafting job descriptions and role requirements.

2. Onboarding & Orientation

• Organize onboarding sessions for new hires.

• Provide training on company policies, insurance products, and processes.

• Ensure all joining formalities, documentation, and compliance requirements are completed.

• Assign mentors or trainers to new employees for smooth integration.

3. Training & Development

• Identify training needs by coordinating with managers and team leads.

• Plan and schedule training programs for:

  • Product knowledge

  • Customer service skills

  • Claims and policy handling

  • Sales and communication training

  • Compliance and IRDAI guidelines

• Coordinate internal and external trainers.

• Maintain training attendance, assessments, and performance improvement records.

4. Employee Engagement & Support

• Execute engagement activities, performance feedback sessions, and employee surveys.

• Address employee queries related to HR policies, attendance, and benefits.

• Assist with grievance handling and escalation management as needed.

5. Performance Management

• Support managers in tracking KPIs and performance metrics.

• Assist in performance reviews, probation assessments, and appraisal documentation.

• Maintain employee records, evaluation reports, and training logs.

6. HR Administration & Compliance

• Manage HR documentation, policy updates, and employee files.

• Ensure compliance with labor laws, IRDAI guidelines, and internal policies.

• Maintain attendance, leaves, workforce planning, and HR databases.

• Support payroll team with necessary attendance and HR inputs.

 Required Skills & Competencies

• Strong communication and interpersonal skills

• Excellent coordination, planning, and scheduling abilities

• Good understanding of HR processes and recruitment

• Ability to design and deliver employee training programs

• Knowledge of insurance industry processes is an advantage

• Proficient in MS Office, HRMS/CRM tools, Google Workspace

• Strong problem-solving and people-management skills

• Ability to work independently and manage multiple tasks

Qualifications

• Bachelor’s degree in HR, Business Administration, or related field

• Minimum 1–3 years of experience in HR or training roles (insurance experience preferred)

• Certifications in HR, training, or L&D are a plus

• Freshers with excellent communication skills may be considered

Work Benefits

• Competitive salary + performance incentives

• Opportunities for growth in HR, L&D, or management roles

• Training & development support

• Employee-friendly work culture

• Health insurance and additional company benefits

 Why Join Us?

Join a growing insurance organization where you will play a vital role in shaping talent, improving performance, and building a strong employee culture. Your efforts will directly contribute to the company’s growth and service excellence.