Last Updated: 24/11/2024
This Privacy Policy outlines how Assertive Insurance collects, uses, stores, discloses, and protects the personal information of individuals who visit our website, communicate with us, or use any of our services. By accessing our website or sharing your information with us, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
We are committed to safeguarding your privacy and handling your information responsibly in accordance with applicable laws, including data protection and regulatory guidelines related to insurance services.
We collect personal information that you voluntarily provide to us during the process of policy inquiry, consultation, purchase, claims assistance, renewal, or any other interaction. This information may include your full name, contact details, address, date of birth, gender, family details, identification documents, and any medical documents required by insurers for policy issuance or claim evaluation. When you interact with our website, we may automatically collect technical data such as your IP address, browser type, device details, pages visited, and interaction patterns to enhance website performance and user experience. Additionally, any communication you have with our team, whether by phone, email, messaging applications, or forms, may be recorded or stored for quality and compliance purposes.
The information you provide is used to deliver insurance-related services effectively. This includes understanding your requirements, generating quotations, comparing policies, processing applications, completing KYC procedures, verifying identity, coordinating with insurers, assisting in claims, and addressing any queries related to your policy. We may also use your information to send service-related updates, alerts, reminders, renewal notifications, and important regulatory information. In some cases, your information may be used to improve our website, analyze customer behavior, enhance service quality, and develop new offerings tailored to user needs.
To provide insurance services, your information may be shared with third-party insurance companies, third-party administrators (TPAs), hospitals, medical professionals, payment gateways, and regulatory bodies. These entities require your details for policy underwriting, issuance, claim processing, and verification activities. We ensure that such entities handle your data with confidentiality and follow appropriate security protocols. We do not share, sell, or rent your personal information to third parties for marketing purposes. Disclosure may occur when required by law, court orders, government directives, or regulatory authorities in compliance with legal and statutory obligations.
If you make payments through our platform or via any affiliated payment method, your payment information may be processed by authorized payment partners. We do not store sensitive financial information such as credit or debit card details on our servers. All transactions are handled through secure, encrypted channels to ensure the safety of your financial data. Any payment failures, delays, or disruptions caused by third-party systems are outside our control.
Our website may use cookies, analytics tools, and tracking technologies to personalize your experience, analyze traffic, improve performance, and enhance website functionality. Cookies may store user preferences, login details, and browsing behavior. You may choose to disable cookies through your browser settings; however, certain features of the website may not function optimally without cookies.
We store your personal information using secure servers and implement administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, misuse, or alteration. These measures include encryption protocols, restricted data access, secure communication channels, and regular monitoring of our digital infrastructure. While we take extensive steps to secure your information, no method of data transmission over the internet can be guaranteed as completely secure. Therefore, you share information at your own discretion.
Your personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, including regulatory compliance, audit requirements, legal obligations, and servicing of your policy. After the retention period, your information may be securely archived or deleted in accordance with applicable laws and internal data management policies.
You have the right to request access to your personal information, review it, correct inaccuracies, update details, or request deletion where legally permitted. You may also request restrictions on certain types of processing or withdraw consent for specific uses. To exercise any of these rights, you may contact us through the details provided at the end of this policy. Some requests may require verification of your identity for security reasons.
Our website may contain links to third-party websites, applications, or services. These external sites operate independently and have their own privacy policies. We are not responsible for the content, security, or data practices of external websites. Users are encouraged to review the privacy policies of any third-party platforms before sharing personal information.
Our services are not intended for individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from minors. If we become aware that such information has been unintentionally collected, we will take steps to delete it promptly.
We may update or revise this Privacy Policy from time to time to reflect changes in legal requirements, technological developments, or our operational practices. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our website or services after changes constitute acceptance of the revised policy.
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