Job summary

As a Customer Service Representative at Assertive Insurance, you will be the first point of contact for our clients, assisting them with inquiries, claims processing, policy information, and issue resolution. Your role is crucial in ensuring a positive customer experience and maintaining strong client relationships.

Key Responsibilities:

• Handle inbound and outbound calls, emails, and chat inquiries from policyholders.
• Assist customers with policy information, coverage details, claims processing, and billing inquiries.
• Provide guidance on plan options and help customers navigate their benefits.
• Resolve customer concerns efficiently while maintaining a high level of professionalism.
• Document customer interactions and update records in the CRM system.
• Collaborate with internal departments to escalate and resolve complex issues.
• Ensure compliance with company policies and industry regulations.
• Educate customers on available health insurance products and services.

Qualifications & Skills:

• Education: High school diploma or equivalent (Bachelor’s degree preferred).
• Experience: Prior experience in customer service, preferably in the health insurance or financial services industry.
• Skills:
  • Strong communication and interpersonal skills.
  • Excellent problem-solving and active listening abilities.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Proficiency in using CRM software and Microsoft Office Suite.
  • Knowledge of health insurance policies and regulations (preferred but not required).

Benefits:

• Competitive salary and performance-based incentives.
• Health, dental, and vision insurance.
• Paid time off and holiday benefits.
• Career development and training opportunities.
• A supportive and inclusive work environment.